Return & Refund Policy
1. By placing an order, You confirm that You have read, understood and accepted these following policies.
Our customers can change products with flexible policies and reasonable fees as follows:
|
Product conditions |
Processing time |
Fees |
|
Defective products (Manufacturing fault)
|
First 10 days |
Free |
|
From 11-20 days |
Subtract 10% of selling price |
|
|
From 21- 30 days |
Subtract 15% of selling price |
|
|
Every next day |
No returns or refunds are applicable |
|
|
Non-defective products |
First 10 days |
Subtract 10% of selling price |
|
From 11-20 days |
Subtract 15% of selling price |
|
|
From 21-30 days |
Subtract 20% of selling price |
|
|
Every next day |
No returns or refunds are applicable |
|
|
Used product that cannot be reproduced |
No returns or refunds are applicable |
|
|
Defective products (User’s fault)
|
No returns or refunds are applicable, customer pay for repairing fee |
|
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@olivo-electronics.com
4. Product Change Conditions
- Keep purchase invoice.
- The product is not scratched, distorted, cracked, broken, deformed to the surface and internal components.
- There are full parts and promotional gifts (if available) included.
- Label packaging intact.
- Fully qualified warranty.
5. Cancel order
You can only cancel your order within 4 hours from purchasing time of the same day.
6. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@olivo-electronics.com